Bank Holidays & Weekends are not included as delivery days.
Upon placing your order, your new bag or accessory (or both!) will be lovingly fulfilled and dispatched within 2 working days of purchase. Upon dispatch, you will be sent a tracking code with one of our delivery providers to track your order. If there is any issue with delivery, we will contact you to rearrange delivery. We will deliver the Products to the address you provide. Should you wish to change your delivery address, please contact us as soon as possible after purchasing to allow us time to change this for you. Delivery will be completed when you or any other person has taken physical possession of the Products.
If you haven't yet received your shipping confirmation and would like an update, please contact our customer care team who will be able to help.
Your order may be subject to import duties and taxes, please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. In territories with Customs outside of the EU, we cannot guarantee the length of time that our Products may take to be passed through Customs.
Locations we are currently unable to ship to are: Burma, North Korea and Military Addresses.
Your new Charlotte Elizabeth will be dispatched as soon as we receive your order from our factory.
It will be dispatched within 2 weeks of purchase. Please note this does not include the time it takes for delivery.
You have 28 days to return your Products after purchase if you aren't happy with your order, and we do require you to contact our customer care team before hand to ensure your return is handled correctly via email@example.com. If you have chosen to return your bag as you have changed your mind, we cannot refund you for any shipping costs and we cannot cover any return fees. We will refund you once we can confirm we have received your order in a new/unused condition. And unfortunately, we cannot take responsibility for any returns lost in transit.
Please note: if you bag is personalised, we are only able to refund you for your order if has arrived faulty/damaged.
If within 12 months of ordering your bag it has become faulty, please contact our customer care team via firstname.lastname@example.org who will be able to assist you in resolving this for you as quickly as possible.