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Delivery and Returns

Delivery Costs

(You can view the below delivery costs in your currency of choice at the checkout. Simply scroll to the bottom of this page and select your chosen currency). 

UK
(Royal Mail 48 Hour Tracked and Signed service).

Orders under £500 | £4.99 postage

Orders over £500 | £18 postage

Europe
(Tracked and Signed. Dispatched within 3 working days. Delivery aim 3-5 working days)

Orders under £150 | £16 postage

Orders under £500 | £20 postage

Orders over £500 | £40 postage

Rest of World
(Tracked & Signed. Dispatched within 3 working days. Delivery aim 5-7 working days)

Orders under £500 | £32 postage

Orders over £500 | £50 postage

Delivery information

Bank Holidays & Weekends are not included as delivery days.

If you have placed an order of an item that is in stock, your order will be dispatched within 1-3 working days.

If there is an issue with delivery, we will contact you to rearrange delivery. We will deliver your order to the address you provide at the time that you placed your order. Please ensure that both the billing and shipping address is appropriate for the time you are expected to receive your order (pre-order) to ensure your delivery arrives to the correct address. Delivery will be completed when you or any other person has taken physical possession of the Products. 

Please note that we do not deliver to PO box addresses.

If you haven't yet received your shipping confirmation and would like an update, please contact our customer care team on orders@charlottelizabeth.com who will be able to help.

International Delivery

If you order for delivery outside of the UK, your order may be subject to import duties and taxes. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for the payment of any such import duties and taxes. In territories with Customs, we cannot guarantee the length of time that our Products may take to be passed through Customs.

Returns

Enjoy extended returns on all orders during the holiday season. We have extended our returns policy until 6 January 2023.

If you would like a return, please contact our customer care team at orders@charlottelizabeth.com who will happily assist you.

If you have chosen to return your bag as you have changed your mind, we cannot refund you for any shipping costs and we cannot cover any return fees. We will refund you once we can confirm we have received your order in a new/unused condition. And unfortunately, we cannot take responsibility for any returns lost in transit, so we highly recommend using a tracked service.

If within 12 months of ordering your bag it has become faulty, please contact our customer care team via orders@charlottelizabeth.com who will be able to assist you in resolving this for you as quickly as possible.  

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