Refund Policy
All returns are handled by Charlotte Elizabeth (CE) Ltd, trading as RAEME.
Returns
You have the right to return your order within 14 days of receiving your Goods under the Consumer Contracts Regulations 2013.
We also offer an extended returns period of 28 days from delivery.
To be eligible for a return, your item must be:
- unused
- in the same condition that you received it
- in its original packaging
Proof of purchase is required.
To initiate a return, please contact:
hello@raeme.co.uk
You must:
- notify us within 14 days (for your statutory right), or within 28 days (for our extended policy)
- return the item within 14 days of notifying us
Refunds
Once your return is received and inspected, we will notify you by email.
If approved:
- your refund will be processed to your original payment method
- this will be completed within 14 days of receiving the returned Goods
Please note:
- original delivery costs are non-refundable (unless the item is faulty)
- return shipping costs are your responsibility (unless the item is faulty)
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again
- Contact your card provider (processing times may vary)
- Contact your bank
If you have completed the above and still have not received your refund, please contact:
hello@raeme.co.uk
Exchanges
We offer exchanges for:
- faulty or damaged items
- size, colour, or style changes (subject to availability)
To request an exchange, please contact:
hello@raeme.co.uk
Return shipping costs for exchanges are your responsibility unless the item is faulty.
Faulty Items
If your item is faulty, you are protected under the Consumer Rights Act 2015.
You may be entitled to:
- a full refund (within 30 days), or
- repair or replacement
If you believe your item is faulty, please contact us as soon as possible.
Return Shipping
Unless your item is faulty:
- you are responsible for return shipping costs
- original shipping costs are not refundable
We strongly recommend using a tracked and insured service, as we cannot accept responsibility for items lost in transit.
Processing Times
Refunds are issued within 14 days of receiving returned items.
Exchange delivery times may vary depending on your location.
Handbags With Purpose
Since 2016, Charlotte Elizabeth has been designing leather handbags and accessories with a deeper sense of purpose. From the beginning, our Founder Charlotte has designed each piece with careful thought and consideration, typically taking up to two years from envisioning a product to launching it.
Charlotte has always believed in creating designs that are not driven by fleeting trends or seasonal cycles, but by a commitment to a timeless style. Each piece is thoughtfully crafted with longevity in mind, a philosophy that guides our design process every step of the way.
We believe in creating products that not only stand the test of time but also contribute to a more sustainable and responsible future. By considering the impact of each decision—from design to sourcing to production—we ensure that our creations are not just beautiful, but also kinder to the planet.
High-Quality Materials
Made to last, our leathers and materials are chosen with the utmost care and responsibility. For our Core Collection, we’ve partnered with a supplier that has earned the prestigious ‘Gold’ rating from The Leather Working Group, the world’s leading environmental certification for the leather manufacturing industry. This recognition ensures that the leather we use is sustainably sourced and produced with the environment in mind.
The Italian pebble grain leather selected for this collection is not only buttery soft to the touch but also exceptionally durable due to its textured finish and the quality of the hide. This leather is designed to stand the test of time, becoming even more beautiful as it ages. For our Original Bloomsbury style, we use split British leather which is sourced with product longevity in mind.
To further enhance the lifespan and luxury of our handbags, we’ve incorporated gold-plated hardware into each style. This attention to detail not only adds an elegant touch but also contributes to the overall durability and timeless appeal of our designs.
Craftsmanship
Since our journey began in 2016, we’ve had the privilege of collaborating with an exceptional group of suppliers who help us bring our vision to life. Each partnership is built on trust, shared values, and a dedication to craftsmanship. We believe that luxury is not just about the final product—it’s about the care, skill, and passion that go into every step of the process. That’s why we work exclusively with manufacturers who we trust and believe in, ensuring that every item reflects the highest standards of quality and excellence.
Our production network is truly global, encompassing artisans and experts from the UK, India, and Spain. Each region brings its own rich heritage and expertise to our creations. From the precision and innovation of British craftsmanship to the time-honored techniques of Spanish artisans and the vibrant, intricate artistry found in India, we’re proud to partner with producers who share our commitment to luxury, integrity, and timeless design.
It’s through these trusted relationships that we’re able to deliver exceptional pieces that reflect the passion and vision at the heart of everything we do.
Considered Packaging
We take deliberate, measured steps to ensure that our packaging has as little environmental impact as possible. Sustainability is at the heart of everything we do, and we believe that even the smallest details matter. To that end, all of our leather goods are carefully packaged in a fully biodegradable, 100% cotton dust bag. This dust bag is designed to provide around twelve years of continuous use, offering a durable and eco-friendly solution for keeping your items protected. Once it has fulfilled its purpose, the bag can be shredded and composted at home or taken to an industrial composting facility, where it will break down naturally and contribute valuable carbon elements to the compost mix.
We’re also proud to say that all our additional packaging elements are 100% recyclable. Our cardboard boxes are made from recycled materials and are fully recyclable themselves. The stickers and tissue paper used in our packaging are FSC certified, meaning they come from responsibly managed forests, and are printed with soy-based inks—another eco-friendly choice. Both the tissue paper and stickers are not only recyclable but also compostable, allowing them to break down naturally when disposed of.
By making these conscious decisions, we strive to minimize waste and ensure that every step of our packaging process aligns with our commitment to sustainability and environmental responsibility.